Marine Depot is Hiring!

MarineDepot · 01/21/2016, 12:57 PM

CUSTOMER SERVICE REPRESENTATIVE

We are looking for customer service representatives to join our support team in MarineDepot.com’s Garden Grove, CA headquarters. You will be the frontline of our company and engage with customers on a daily basis via phone, email and live chat. Your job is to make customers happy by resolving problems and providing accurate information in a professional and timely manner. You will provide shoppers with accurate information about our products and how to properly use them. You will also answer questions about order status, order tracking, returns and site navigation in a prompt and courteous manner. MarineDepot.com offers paid training, flexible scheduling (great for colleague students!) and an excellent healthcare package.

YOUR DUTIES AND RESPONSIBILITIES WILL INCLUDE:

Responding to and resolving customer issues with urgency
Assuming responsibility for projects and tasks as they occur
Assisting customers to ensure they have a positive shopping experience
Ensuring the implementation and development of the Family Friendly Concept
Working with the Customer Satisfaction Index to benchmark and improve our service execution

QUALIFIED CANDIDATES SHOULD POSSESS:

Computer literacy (Windows PC, web browsers)
Excellent verbal and written communication skills
The ability to multi-task in a high call/email volume environment
Proven problem solving skills with attention to detail and follow-up
An outgoing, positive attitude about providing superior customer service
The desire to share your knowledge and experience to help others succeed
Saltwater/reef aquarium and fishkeeping experience (Not required, but a huge plus!)
Willingness to learn more about the hobby

The starting wage for this position is $12-$15 per hour depending on experience.

If you are interested in joining our team, please email your resume to hr-csr@marinedepot.com for consideration.

ABOUT MARINEDEPOT.COM

MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have ugly sweater parties, company pot lucks, celebrate Take Your Dog To Work Day® and have a great healthcare and benefits package that includes discounts on aquarium and pet products. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!

biecacka · 01/25/2016, 11:23 PM

Wish I lived closer!!!! No cool jobs like this near me

Corey

MarineDepot · 01/26/2016, 11:20 AM

Quote:

Originally Posted by biecacka

Wish I lived closer!!!! No cool jobs like this near me

Corey

It is a cool industry to work in and we have a lot of fun. If you ever move to Southern California, you know where to find us!

Juniorg16 · 01/26/2016, 11:47 AM

Work around schedules for part timers?

MarineDepot · 01/26/2016, 11:49 AM

Quote:

Originally Posted by Juniorg16

Work around schedules for part timers?

We offer flexible scheduling and would love to hear from you!

biecacka · 01/28/2016, 12:10 PM

AND SOUTHERN CALIFORNIA. Job and sunshine!!! What a life!!!

Corey

thelawnwrangler · 02/08/2016, 08:32 PM

Quote:

Originally Posted by biecacka

AND SOUTHERN CALIFORNIA. Job and sunshine!!! What a life!!!

Corey

I feel like I did something wrong with my life. I would love to work there too lol

MarineDepot · 02/09/2016, 03:25 PM

Quote:

Originally Posted by thelawnwrangler

I feel like I did something wrong with my life. I would love to work there too lol

It looks like a short 42 hour commute.

C'mon, just move out here!

thelawnwrangler · 02/10/2016, 09:35 AM

Quote:

Originally Posted by MarineDepot

It looks like a short 42 hour commute.

C'mon, just move out here!

I am on board let me tell the wife lol

I might have to hold out for an accounting position.

MarineDepot · 02/10/2016, 09:54 AM

Quote:

Originally Posted by thelawnwrangler

I might have to hold out for an accounting position.

Oh cool, then you will sit near me.

01/21/2016, 12:57 PM	#1
MarineDepot Sponsor Join Date: Oct 2001 Posts: 5,129	Marine Depot is Hiring! CUSTOMER SERVICE REPRESENTATIVE We are looking for customer service representatives to join our support team in MarineDepot.com’s Garden Grove, CA headquarters. You will be the frontline of our company and engage with customers on a daily basis via phone, email and live chat. Your job is to make customers happy by resolving problems and providing accurate information in a professional and timely manner. You will provide shoppers with accurate information about our products and how to properly use them. You will also answer questions about order status, order tracking, returns and site navigation in a prompt and courteous manner. MarineDepot.com offers paid training, flexible scheduling (great for colleague students!) and an excellent healthcare package. YOUR DUTIES AND RESPONSIBILITIES WILL INCLUDE: Responding to and resolving customer issues with urgency Assuming responsibility for projects and tasks as they occur Assisting customers to ensure they have a positive shopping experience Ensuring the implementation and development of the Family Friendly Concept Working with the Customer Satisfaction Index to benchmark and improve our service execution QUALIFIED CANDIDATES SHOULD POSSESS: Computer literacy (Windows PC, web browsers) Excellent verbal and written communication skills The ability to multi-task in a high call/email volume environment Proven problem solving skills with attention to detail and follow-up An outgoing, positive attitude about providing superior customer service The desire to share your knowledge and experience to help others succeed Saltwater/reef aquarium and fishkeeping experience (Not required, but a huge plus!) Willingness to learn more about the hobby The starting wage for this position is $12-$15 per hour depending on experience. If you are interested in joining our team, please email your resume to hr-csr@marinedepot.com for consideration. ABOUT MARINEDEPOT.COM MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have ugly sweater parties, company pot lucks, celebrate Take Your Dog To Work Day® and have a great healthcare and benefits package that includes discounts on aquarium and pet products. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do! Last edited by MarineDepot; 01/21/2016 at 01:02 PM.

01/25/2016, 11:23 PM	#2
biecacka Registered Member Join Date: May 2008 Location: Columbus Ohio Posts: 6,361	Wish I lived closer!!!! No cool jobs like this near me Corey

01/26/2016, 11:47 AM	#4
Juniorg16 Registered Member Join Date: Jan 2016 Posts: 2	Work around schedules for part timers?

01/28/2016, 12:10 PM	#6
biecacka Registered Member Join Date: May 2008 Location: Columbus Ohio Posts: 6,361	AND SOUTHERN CALIFORNIA. Job and sunshine!!! What a life!!! Corey