New LiveAquaria Refund Policy

LobsterOfJustice · 08/31/2018, 10:08 AM

Just figured I would give everyone a heads up, since I haven't seen this mentioned anywhere. As of 8/1, LiveAquaria now requires an emailed photo of any deaths in order to receive a refund. Not complaining, just figured people should be aware... I have ordered once or twice a year from them for probably a decade and have never been asked for a photo before so I've gotten in the habit of tossing any dead and giving them a call a day or two later when I get a chance. I explained the situation and they were nice enough and honored my refund since it was a new policy I was not aware of. Just keep in mind going forward this will remove refunds for those deaths that just disappear and never show up...

2_zoa · 08/31/2018, 12:56 PM

They also require you place salt on the specimen and place it in the freezer Incase they want to have you ship it back

VvGorgonia90vV · 08/31/2018, 12:59 PM

Quote:

Originally Posted by 2_zoa

They also require you place salt on the specimen and place it in the freezer Incase they want to have you ship it back

I never buy online, but this rule alone is why if I do, I’m never using liveAquaria. I really hate having to handle dead animals, and this would be too much.

Subsea · 08/31/2018, 02:12 PM

Quote:

Originally Posted by VvGorgonia90vV

I never buy online, but this rule alone is why if I do, I’m never using liveAquaria. I really hate having to handle dead animals, and this would be too much.

I have dealt with liveaquaria for > 20 yrs. Once in year 5, they asked for a photo. They have always been a “can do” vendor and I have nothing but praise for their customer service.

In a recent conversation with Petco manager, I was told that Petco bought out liveaquaria. I also noticed an increase in prices across the board at liveaquaria.

hkgar · 08/31/2018, 02:29 PM

Quote:

Originally Posted by 2_zoa

They also require you place salt on the specimen and place it in the freezer Incase they want to have you ship it back

They have had this policy in the past and I remember sending a specimen back to them. I don't think it was another vendor as I use them almost exclusively.

Sisterlimonpot · 08/31/2018, 02:46 PM

We recently purchased from liveaquaria roughly 20 fish, and unfortunately we had to take advantage of their refund policy. However, before we purchased, we were aware and read their policy in order to compare what online supplier to purchase from. liveaquaria seemed to be the better choice. most other stores gave an in store credit that can only be used once for a re-order and only for live goods. Liveaquaria simply refunded the purchase of the fish which meant we were able to allocate that money however we wanted. I don't know if liveaquaria simply stops selling you fish after a certain amount of failures, I had to reclaim 8 anthias on 2 separate occasions (which was a chunk of money to give back) and because of that they have my business for all fish purchases.

I didn't view photographing, bagging and freezing all the dead fish in order to reclaim a refund as "too much". I would agree that purchasing locally would be the better choice, I don't know about where you guys are, but there isn't an LFS around here that will offer a 15 day full refund on dead fish. Some of these fish are upwards of $300 and it would be nice to have some sort of piece of mind to know that if the fish dies, you aren't left with nothing to show for it.

hkgar · 08/31/2018, 02:51 PM

Quote:

Originally Posted by Sisterlimonpot

We recently purchased from liveaquaria roughly 20 fish, and unfortunately we had to take advantage of their refund policy. However, before we purchased, we were aware and read their policy in order to compare what online supplier to purchase from. liveaquaria seemed to be the better choice. most other stores gave an in store credit that can only be used once for a re-order and only for live goods. Liveaquaria simply refunded the purchase of the fish which meant we were able to allocate that money however we wanted. I don't know if liveaquaria simply stops selling you fish after a certain amount of failures, I had to reclaim 8 anthias on 2 separate occasions (which was a chunk of money to give back) and because of that they have my business for all fish purchases.

I didn't view photographing, bagging and freezing all the dead fish in order to reclaim a refund as "too much". I would agree that purchasing locally would be the better choice, I don't know about where you guys are, but there isn't an LFS around here that will offer a 15 day full refund on dead fish. Some of these fish are upwards of $300 and it would be nice to have some sort of piece of mind to know that if the fish dies, you aren't left with nothing to show for it.

Joe0813 · 08/31/2018, 06:29 PM

noooo I love live aquatia and hate Petco. Looks like I'll have to find somewhere else

Crooked Reef · 08/31/2018, 08:21 PM

Quote:

Originally Posted by Joe0813

noooo I love live aquatia and hate Petco. Looks like I'll have to find somewhere else

Hate to break it to you, but Petco bought Liveaquaria around the end of 2014 - beginning of 2015.

albano · 08/31/2018, 09:23 PM

Quote:

Originally Posted by Crooked Reef

Hate to break it to you, but Petco bought Liveaquaria around the end of 2014 - beginning of 2015.

OMG, next you’re gonna tell me that there’s no RC ToTM!

Joe0813 · 09/01/2018, 07:53 AM

Quote:

Originally Posted by Crooked Reef

Hate to break it to you, but Petco bought Liveaquaria around the end of 2014 - beginning of 2015.

really.... well crap I look dumb now

hkgar · 09/01/2018, 01:27 PM

From what I have seen(heard) none of the processes for obtaining, holding and shipping of fish at LiveAquaria.com has changed, just the guaranteeDon't let hate keep you form LA.

TheCamaroShow · 09/01/2018, 01:39 PM

Ill never buy from them again for this reason ill take my money elsewhere with better customer care and better fish

homer1475 · 09/01/2018, 01:50 PM

I don't see anything wrong with wanting a picture of a dead fish just to confirm it's actually dead.

Had to do this recently with bluezoo.

I'm sure there have been a few shisters that claimed a DOA and they weren't actually DOA. This just solves that problem.

I don't see how this is any different then if you had bought a fish from your LFS, then it died. Your LFS would want to see the body. They would not just blindly issue a credit or new fish without proof of a dead body.

marinelife · 09/01/2018, 06:54 PM

This has been posted here before. The only reason to have an issue with the new policy is if you plan to screw them over otherwise its no big deal for getting great livestock.

Lsufan · 09/01/2018, 09:12 PM

Liveaquaria was one of the only ones that didn’t require a picture. I’m not sure what the issue is or why someone wouldn’t want to buy from them because of it.

tkeracer619 · 09/02/2018, 12:53 AM

Quote:

Originally Posted by TheCamaroShow

Ill never buy from them again for this reason ill take my money elsewhere with better customer care and better fish

Because they want proof the fish died? Let us know what you find out there that takes your word for it.

ontop27 · 09/02/2018, 06:07 AM

Wow, i came here just to read the comments. Ill never buy from them because i have to prove the fish died? You my friend sound like a scammer...

Sent from my SM-G950U using Tapatalk

Joe0813 · 09/02/2018, 08:57 AM

I always kept the DOAs anyways just in case they did want to see, which they never did.

hkgar · 09/02/2018, 10:09 AM

Quote:

Originally Posted by ontop27

Wow, i came here just to read the comments. Ill never buy from them because i have to prove the fish died? You my friend sound like a scammer...

Sent from my SM-G950U using Tapatalk

I think he is talking about you TheCamaroShow

Pslreefer · 09/02/2018, 03:38 PM

Quote:

Originally Posted by TheCamaroShow

Ill never buy from them again for this reason ill take my money elsewhere with better customer care and better fish

Lol.

TheCamaroShow · 09/03/2018, 09:05 AM

no because they want me to salt my fish and freeze it and ship it back, for me taking out the fish and burying it is hard enough let now if they want a quick pic thats fine but no way am I salting a fish.

biecacka · 09/03/2018, 09:42 AM

I still have no issues shopping there. They provide top notch service.

Corey

marinelife · 09/03/2018, 09:44 AM

I freeze my dead for a few days until I have time to bury them.

Wandering · 09/03/2018, 09:50 AM

None of my LFS have any guarantee, LA's seems fair enough

08/31/2018, 10:08 AM	#1
LobsterOfJustice Recovering Detritophobe Join Date: Jan 2004 Location: Cary, NC Posts: 7,443	New LiveAquaria Refund Policy Just figured I would give everyone a heads up, since I haven't seen this mentioned anywhere. As of 8/1, LiveAquaria now requires an emailed photo of any deaths in order to receive a refund. Not complaining, just figured people should be aware... I have ordered once or twice a year from them for probably a decade and have never been asked for a photo before so I've gotten in the habit of tossing any dead and giving them a call a day or two later when I get a chance. I explained the situation and they were nice enough and honored my refund since it was a new policy I was not aware of. Just keep in mind going forward this will remove refunds for those deaths that just disappear and never show up... __________________ If it's worth doing, it's worth doing right. I remember when zoanthids were called things like "green" and "orange" and not "reverse gorilla nipple." Current Tank Info: 180g reef with all the bells and whistles

08/31/2018, 02:46 PM	#6
Sisterlimonpot R.C. Fraternity President Join Date: Dec 2008 Location: Litchfeild Park AZ Posts: 11,490 Blog Entries: 2	We recently purchased from liveaquaria roughly 20 fish, and unfortunately we had to take advantage of their refund policy. However, before we purchased, we were aware and read their policy in order to compare what online supplier to purchase from. liveaquaria seemed to be the better choice. most other stores gave an in store credit that can only be used once for a re-order and only for live goods. Liveaquaria simply refunded the purchase of the fish which meant we were able to allocate that money however we wanted. I don't know if liveaquaria simply stops selling you fish after a certain amount of failures, I had to reclaim 8 anthias on 2 separate occasions (which was a chunk of money to give back) and because of that they have my business for all fish purchases. I didn't view photographing, bagging and freezing all the dead fish in order to reclaim a refund as "too much". I would agree that purchasing locally would be the better choice, I don't know about where you guys are, but there isn't an LFS around here that will offer a 15 day full refund on dead fish. Some of these fish are upwards of $300 and it would be nice to have some sort of piece of mind to know that if the fish dies, you aren't left with nothing to show for it. __________________ Jimmy MASVC President Dishes are done man! Current Tank Info: 300 in progress

08/31/2018, 06:29 PM	#8
Joe0813 Registered Member Join Date: Mar 2011 Location: Boston strong Posts: 2,766	noooo I love live aquatia and hate Petco. Looks like I'll have to find somewhere else __________________ Joe and Jenny Current Tank Info: 180 reef

09/01/2018, 01:27 PM	#12
hkgar Registered Member Join Date: Oct 2002 Location: Dewitt MI Posts: 5,051	From what I have seen(heard) none of the processes for obtaining, holding and shipping of fish at LiveAquaria.com has changed, just the guaranteeDon't let hate keep you form LA. __________________ Gary 180 gallon, 40 gallon sump, 3 250 W MH + 4 80W ATI T5's, MTC MVX 36 Skimmer, Apex controller Aquamaxx T-3 CaRx Current Tank Info: A 2 Barred Rabbitfish, Red Head Salon, Yellow/Purple, McMaster Fairy, Possum, 2 Leopard Wrasses, Kole, & Atlantic Blue Tangs, 2 Percula Clown, 3 PJ and 1 Banggai Cardinalfish , Swallowtail, Bellus and Coral Beauty Angels

09/01/2018, 01:50 PM	#14
homer1475 Registered Member Join Date: Mar 2015 Location: Upstate NY Posts: 5,313	I don't see anything wrong with wanting a picture of a dead fish just to confirm it's actually dead. Had to do this recently with bluezoo. I'm sure there have been a few shisters that claimed a DOA and they weren't actually DOA. This just solves that problem. I don't see how this is any different then if you had bought a fish from your LFS, then it died. Your LFS would want to see the body. They would not just blindly issue a credit or new fish without proof of a dead body. __________________ 80G SCA Build: http://reefcentral.com/forums/showthread.php?t=2560256 Originally posted by der_wille_zur_macht: "He's just taking his lunch to work"

08/31/2018, 12:56 PM	#2
2_zoa Registered Member Join Date: Sep 2008 Posts: 1,840	They also require you place salt on the specimen and place it in the freezer Incase they want to have you ship it back

09/01/2018, 01:39 PM	#13
TheCamaroShow Registered Member Join Date: Aug 2018 Location: northen Wv Posts: 192	Ill never buy from them again for this reason ill take my money elsewhere with better customer care and better fish

09/01/2018, 06:54 PM	#15
marinelife Registered Member Join Date: May 2000 Location: Union, Ohio, USA Posts: 6,590	This has been posted here before. The only reason to have an issue with the new policy is if you plan to screw them over otherwise its no big deal for getting great livestock. __________________ I'm a SaltGeek are You? All LED since 2010. Current Tank Info: 375 Gallon Reef with siporax, all LED lighting, and Red Dragon 3 and Abyzz A200 on 2 closed loops.

09/01/2018, 09:12 PM	#16
Lsufan Registered Member Join Date: Nov 2013 Location: Baton Rouge Posts: 1,410	Liveaquaria was one of the only ones that didn’t require a picture. I’m not sure what the issue is or why someone wouldn’t want to buy from them because of it.

09/02/2018, 06:07 AM	#18
ontop27 Registered Member Join Date: Jan 2012 Posts: 150	Wow, i came here just to read the comments. Ill never buy from them because i have to prove the fish died? You my friend sound like a scammer... Sent from my SM-G950U using Tapatalk

09/02/2018, 08:57 AM	#19
Joe0813 Registered Member Join Date: Mar 2011 Location: Boston strong Posts: 2,766	I always kept the DOAs anyways just in case they did want to see, which they never did. __________________ Joe and Jenny Current Tank Info: 180 reef

09/03/2018, 09:05 AM	#22
TheCamaroShow Registered Member Join Date: Aug 2018 Location: northen Wv Posts: 192	no because they want me to salt my fish and freeze it and ship it back, for me taking out the fish and burying it is hard enough let now if they want a quick pic thats fine but no way am I salting a fish.

09/03/2018, 09:42 AM	#23
biecacka Registered Member Join Date: May 2008 Location: Columbus Ohio Posts: 6,361	I still have no issues shopping there. They provide top notch service. Corey

09/03/2018, 09:44 AM	#24
marinelife Registered Member Join Date: May 2000 Location: Union, Ohio, USA Posts: 6,590	I freeze my dead for a few days until I have time to bury them. __________________ I'm a SaltGeek are You? All LED since 2010. Current Tank Info: 375 Gallon Reef with siporax, all LED lighting, and Red Dragon 3 and Abyzz A200 on 2 closed loops.

09/03/2018, 09:50 AM	#25
Wandering Registered Member Join Date: Sep 2017 Posts: 54	None of my LFS have any guarantee, LA's seems fair enough