Anyone have an Purelyh2o RODI system, I am having trouble

kayaaandjaden · 08/24/2006, 06:52 PM

WE got the system today, batteries in the TDS and no lights.
I tested the waste and product H20 PH. The waste H20 was around 7 and the product was around 8.5
To me that sounds backwards????
-k

theatrus · 08/24/2006, 06:54 PM

How many gallons has it gone through? Let it run trough like 5 or so. And the waste outlet should be putting out a lot more water than the clean output (the quick way to check

)

kayaaandjaden · 08/24/2006, 07:05 PM

Yeah, the waste is putting out more. By the time we emptied the first 5 gal into the tank, the larger bucket outside was almost overflowing.

mhurley · 08/24/2006, 07:23 PM

You know they have a support forum on here, right?

http://www.reefcentral.com/forums/fo...e=&forumid=420

kayaaandjaden · 08/24/2006, 07:28 PM

Mike,
I checked it out thanks.
Someone had a similar problem, but I there was no solution posted, apparently the guy got a phone call to resolve his issue, I doubt I will get a call this late. I will just call tech in the morning. Thanks -k

mattboy · 08/24/2006, 07:44 PM

I think you can't really check the ph of zero TDS water with a regular ph probe, as they work on conductivity. So I wouldn't worry about the probe saying 8.5PH for your output. It's probably around 7. If you're worried about it, get a chemical test and try that. More to the point, what is your TDS before and after the filter?

One thing I would recommend, although it might be too late, is to "flush" the R.O. membrane if your filter came with a flush kit. If not, just run 5-10 gallons through the R.O. membrane, but disconnected from the D.I. cartridge. This is to remove the film that is on the R.O. membrane when it's new, and running it through your D.I. resin will really use it up fast. This advice comes straight from Bryan, the owner of purelyH20.

purelyh2o · 08/24/2006, 07:53 PM

Too late to call who!

Surely you dont mean me, do you?

Im going to Pm you my number, call me now...

Bryan
Late night support guy

kayaaandjaden · 08/24/2006, 07:54 PM

Mattboy,
I tested the PH chemically.
I don't know anything about this thing as it did not come with a manuel. They sent one out today, but it will probably be monday before it gets here. They e-mailed me start-up directions but they were really basic.
-k

kayaaandjaden · 08/24/2006, 07:54 PM

Bryan.....I am going to check my pms, hope your number is there!!!

kayaaandjaden · 08/24/2006, 08:22 PM

Bryan,
Thanks so much for the help. We have been on quite a journey just to get water in our tank

Thanks again for helping us out this late.
-k

purelyh2o · 08/24/2006, 08:28 PM

Enjoy! I bet your excited to get it done

theatrus · 08/24/2006, 09:01 PM

Thats what I call customer support

purelyh2o · 08/24/2006, 09:04 PM

Everything is getting back on track!

Bryan

spibytes2003 · 08/25/2006, 12:18 AM

This is exactly why I bought one from Purely...

Jester · 08/25/2006, 07:06 AM

Purelyh2o has great customer service... I'm speaking from personal experience and have a 5 stage system from them thats been running great for a month now...

kayaaandjaden · 08/25/2006, 08:08 AM

Wonderful customer support! He certainly earned that superhero icon in my book. Thanks again Bryan!

africangrey · 08/25/2006, 11:28 AM

Bryan is awesome guy, he even tech supported the unit not from his company late at night 10pm to be exact, and helped me through the steps to get my RO/DI back on production.

08/24/2006, 06:52 PM	#1
kayaaandjaden Registered Member Join Date: Aug 2006 Location: Florida Posts: 311	Anyone have an Purelyh2o RODI system, I am having trouble WE got the system today, batteries in the TDS and no lights. I tested the waste and product H20 PH. The waste H20 was around 7 and the product was around 8.5 To me that sounds backwards???? -k

08/24/2006, 06:54 PM	#2
theatrus 100-mile-commuter Join Date: Dec 2004 Location: almost nevada Posts: 4,721	How many gallons has it gone through? Let it run trough like 5 or so. And the waste outlet should be putting out a lot more water than the clean output (the quick way to check ) __________________ Custom electronics purveyor. blueAcro.com Current Tank Info: 90g SPS+mixed reef (10 yrs): LEDBrick LEDs, 40g custom sump, Ca reactor, chiller, Vortech, lots of custom electronics

08/24/2006, 07:23 PM	#4
mhurley RC Staff Join Date: Oct 1999 Location: Illinois'ish Posts: 38,805	You know they have a support forum on here, right? http://www.reefcentral.com/forums/fo...e=&forumid=420 __________________ Mike Current Tank Info: 60G Cube

08/24/2006, 07:53 PM	#7
purelyh2o Registered Member Join Date: Oct 2005 Location: Altamonte Springs, FL Posts: 454	lol Too late to call who! Surely you dont mean me, do you? Im going to Pm you my number, call me now... Bryan Late night support guy

08/24/2006, 08:28 PM	#11
purelyh2o Registered Member Join Date: Oct 2005 Location: Altamonte Springs, FL Posts: 454	Been there done that :) Enjoy! I bet your excited to get it done

08/24/2006, 07:05 PM	#3
kayaaandjaden Registered Member Join Date: Aug 2006 Location: Florida Posts: 311	Yeah, the waste is putting out more. By the time we emptied the first 5 gal into the tank, the larger bucket outside was almost overflowing.

08/24/2006, 07:28 PM	#5
kayaaandjaden Registered Member Join Date: Aug 2006 Location: Florida Posts: 311	Mike, I checked it out thanks. Someone had a similar problem, but I there was no solution posted, apparently the guy got a phone call to resolve his issue, I doubt I will get a call this late. I will just call tech in the morning. Thanks -k

08/24/2006, 07:44 PM	#6
mattboy Registered Member Join Date: Aug 2002 Location: San Antonio Posts: 453	I think you can't really check the ph of zero TDS water with a regular ph probe, as they work on conductivity. So I wouldn't worry about the probe saying 8.5PH for your output. It's probably around 7. If you're worried about it, get a chemical test and try that. More to the point, what is your TDS before and after the filter? One thing I would recommend, although it might be too late, is to "flush" the R.O. membrane if your filter came with a flush kit. If not, just run 5-10 gallons through the R.O. membrane, but disconnected from the D.I. cartridge. This is to remove the film that is on the R.O. membrane when it's new, and running it through your D.I. resin will really use it up fast. This advice comes straight from Bryan, the owner of purelyH20.

08/24/2006, 07:54 PM	#8
kayaaandjaden Registered Member Join Date: Aug 2006 Location: Florida Posts: 311	Mattboy, I tested the PH chemically. I don't know anything about this thing as it did not come with a manuel. They sent one out today, but it will probably be monday before it gets here. They e-mailed me start-up directions but they were really basic. -k

08/24/2006, 08:22 PM	#10
kayaaandjaden Registered Member Join Date: Aug 2006 Location: Florida Posts: 311	Bryan, Thanks so much for the help. We have been on quite a journey just to get water in our tank Thanks again for helping us out this late. -k

08/24/2006, 09:01 PM	#12
theatrus 100-mile-commuter Join Date: Dec 2004 Location: almost nevada Posts: 4,721	Thats what I call customer support __________________ Custom electronics purveyor. blueAcro.com Current Tank Info: 90g SPS+mixed reef (10 yrs): LEDBrick LEDs, 40g custom sump, Ca reactor, chiller, Vortech, lots of custom electronics

08/24/2006, 09:04 PM	#13
purelyh2o Registered Member Join Date: Oct 2005 Location: Altamonte Springs, FL Posts: 454	Thanks! Everything is getting back on track! Bryan

08/25/2006, 12:18 AM	#14
spibytes2003 Registered Member Join Date: Dec 2003 Location: Las Vegas, NV Posts: 11	This is exactly why I bought one from Purely...

08/25/2006, 07:06 AM	#15
Jester Registered Member Join Date: Apr 2000 Location: Va Beach, Va.... Posts: 795	Purelyh2o has great customer service... I'm speaking from personal experience and have a 5 stage system from them thats been running great for a month now...

08/25/2006, 08:08 AM	#16
kayaaandjaden Registered Member Join Date: Aug 2006 Location: Florida Posts: 311	Wonderful customer support! He certainly earned that superhero icon in my book. Thanks again Bryan!

08/25/2006, 11:28 AM	#17
africangrey Registered Member Join Date: Apr 2001 Location: N San Jose Posts: 1,483	Bryan is awesome guy, he even tech supported the unit not from his company late at night 10pm to be exact, and helped me through the steps to get my RO/DI back on production.